- #Conference
- #Business
- #Career
OVERVIEW
Using the balanced scorecard to create better performance is not a new approach. However,
not enough companies understand the importance of a balanced scorecard.
This session will cover how to create a balanced scorecard. We will also cover
the balanced scorecard performance measurement system including how to survey
the key deliverables for success, how to measure them, how to set standards,
and how to assign values to each.
WHY SHOULD YOU ATTEND
Organizations today have
many performance requirements. It is just not as simple as focusing on
delivering more sales or keeping the department staffed. Getting and
maintaining top performance in multiple categories means that managers must
have multiple focuses.
The goals of the organization including the rewards systems must be aligned
with these “BALANCED” results. If a balanced approach is not followed an
employee may focus on one thing at the expense of another. For example, a
total focus on increased profits could result in a slide of customer service
and customer loyalty.
The balanced scorecard measures a composite of all of the necessary elements of
responsibility for a person, department, and organization. Used
properly it will drive success in the organization.
AREAS COVERED
• The purpose of
the balanced scorecard
• Background of the balanced scorecard
• Selecting the entity to use for the scorecard
• Reviewing and summarizing the balanced scorecard performance
measurement system
• Assigning weights and values
• Creating the dashboard
• Advantages of a balanced scorecard
• An example used by the hospitality industry
• Using the balanced scorecard for bonus and compensation
LEARNING OBJECTIVES
We will discuss the
importance of a balanced scorecard and how to use a balanced scorecard as a
basis for a manager and executive bonus system. We will use an actual example
highlighting the restaurant/hospitality industry.
WHO WILL BENEFIT
• HR Professionals
• CEO
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Managers
SPEAKER
Years of
Experience: 30+ years
Areas of Expertise: Leadership
and Business Coaching
Grant Schneider, CBC, SHRM-SCP, SPHR,
is president and founder of Performance Development Strategies. His company
helps organizations achieve greater results by aligning people in the
organization with the organization’s mission and strategy. Grant helps these
organizations create change, develop managers and executives, and create high
performing teams resulting in engaged employees and loyal customers. Grant is a
Certified Coach using an approach that helps organizations identify their
vision of success, develop the roadmap, create goals and then achieve those
goals.
Prior to starting
Performance Development Strategies, Grant had a 30 year track record in
operations and people development. His previous experience includes Chief
People Officer for the Briad Group which operates the largest TGI Friday’s
restaurant chain as well as operating Wendy’s restaurants and Marriott hotels.
During his tenure at Briad he successfully facilitated the post merger
integration of services of two equal sized pre merger organizations.
Later he helped define corporate
mission and cultural pillars to put the company on track to become an employer
of choice. Prior to that, he was Director of Global Human Resources for
Brunschwig & Fils, an international distributer of fine decorative fabrics
and home furnishings. Prior corporate experience includes Sears Holdings,
holding positions in operations, merchandising, human resources, training and
development. He has worked with MacDermid, a chemical manufacturer, Kraft Foods
Credit Union, and Community Connect, an Internet social networking company.
Grant has served in
numerous community and professional volunteer leadership roles. He served on
the Westchester County Private Industry Council. He is a past president of the
Westchester Human Resource Management Association as well as past Executive
Director of the New York State Society for Human Resource Management and has
served on the Society for Human Resources’ national panel for HR Metrics and
Human Capital Measurement. He is currently runs the Academy for Entrepreneurial
Excellence which is a joint venture of the Business Council of Westchester and
Westchester Community College.
Use Promo Code XMSNY19 and get flat 20% discount on all purchases.
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