Disney Institute Customer Experience Summit

Join us for the Disney Institute Customer Experience (CX) Summit at Walt Disney World Resort in Orlando, Florida from August 18, 2020!

Disney Institute welcomes you to this one-of-a-kind and multi-dimensional professional development event. Experience our living laboratory—brought to life by our unique brand of storytelling—which draws from more than 60 years of Disney business insights and time-tested principles. Learn from Disney executives and other distinguished business leaders in powerful keynote presentations designed to inspire new ways of thinking and create lasting memories. Immerse yourself in a firsthand exploration of the Disney approach to leadership, employee engagement and service. See how you can apply these critical elements to your own customer interactions.

At Disney Institute, we know that to provide an exceptional customer experience it’s important to listen to what your customers need, want and expect—and we’ve done just that! Because of Guest feedback from past Summits, the 2020 CX Summit promises to be much more flexible and exciting. Choose sessions and topics that interest you most and immerse yourself in our world-renowned customer experience.

At Disney Institute, our Summits are can’t-miss events that are filled with inspiration, education and celebration. Our Summits give professionals and teams a taste of the Disney approach to the customer experience, kick-starting new ideas that can transform your own organization.

Join us from August 18, 2020 and:

• Get a fresh perspective from keynote presentations delivered by Disney executives and other distinguished business leaders.
• Individualize your breakout sessions by choosing topics of interest—each based on the Disney approach.
• Enjoy unique field experiences at Walt Disney World Resort operational areas that connect our insights with real-world applications.
• Interact with experienced Disney Institute facilitators who guide you through Disney principles and bring business lessons to life.
• Network with like-minded professionals.
• Earn Disney Institute Alumni status, granting access to future specially priced Disney Institute learning events, courses and products.