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OVERVIEW
This, do
not miss, webinar gets to the heart of what matters most in our daily
interactions with colleagues, clients, family and friends.... emotion. We
explore three areas that each participant brings to their interactions:
Curiosity, Resilience, and Empathy.
Curiosity, Resilience:
Interested versus Interesting: Revive the most important
emotional skill to likability. Realize that money (business, goodwill) flows in
the direction of biographical knowledge. Think your way to a happier life.
Empathy: Gold Standard of
Emotional Intelligence: Incorporate the gold standard of
emotional intelligence into your life. Like a rare commodity, this skill predominates
in high-performers but is available to all.
The research is compelling; emotional intelligence in business is fundamental to effectiveness. Over my decades of teaching in the academic and corporate
world I’ve seen first-hand how individuals prosper personally and
professionally when given the chance to improve their emotional intelligence
skills.
WHY SHOULD YOU ATTEND
How is it
that some people seem to coast through even the most difficult circumstances
with relative ease while others are floored by them? Why is it that some
employees almost never have a customer complaint made against them even if they
make the same mistake as everyone else does? And why do we like going for
coffee with one person more than with another? Because some people are more
emotionally smart than others. And as a result they’re more resilient, more
empathetic, and more interesting. Does this mean that some people, “got it” and
others don’t? Thankfully, no. We all can learn how to develop emotional
intelligence skills and reap the benefits of being emotionally intelligent
because much of emotional I.Q. (E.Q.) is learned. Sure, there is a genetic
component to this type of intelligence, but by being open to change anyone can
increase their EQ. They just need to be taught the skills needed.
There are a number of factors to be considered when determining EQ:
Intrapersonal, Interpersonal, Adaptability, Stress Management, and General
Mood. In my 25 years plus teaching communication skills and emotional
intelligence, I’ve noticed three attributes that rise to the surface for those
who experience professional satisfaction: resilience, empathy, and curiosity.
AREAS COVERED
Curiosity
(connecting emotionally)
• Recognize the power of small talk for building
relationships
• Tap into the autobiographical urge of existing and prospective
customers
• Realize that business flows in the direction of biographical knowledge
• Learn to make connections through intelligent inquiry
Resilience (overcoming
self-imposed barriers)
• Uncover the underpinning of confidence: realistic self-regard,
positive perceptions.
• Appreciate the think, feel, behave dynamic and how reality testing
improves our attitude
• Program yourself for success through accurate thinking
• Learn to tolerate the stresses of that upset our balance and affect our
performance
Empathy
(being our best self)
• Listen to make every person feel important and
understood
• Appreciate the importance and power of empathy to career success
• Incorporate empathy to be at our best during difficult interactions
• Choose and apply specific communication strategies to maximize their
persuasive influence
• Understand the importance of emotional intelligence and harness the
emotional component to apply assertiveness in promoting ideas
LEARNING OBJECTIVES
Most
people realize that being emotionally smart helps in business, and there’s no
shortage of empirical evidence to suggest that this realization is pretty
accurate. The real question is: can people learn to be more emotionally smart?
The answer is, yes. As with all forms of intelligence, there is a natural
aptitude, nature, and a learned component, nurture. Individuals displaying high
emotional intelligence likely got lucky in both areas, born with the abilities
and surrounded by good role models. Another way to boost your skills is by
attending an experiential webinar that provides a nurturing of abilities.
WHO WILL BENEFIT
•
Pharma Professionals
• Banking (Finance) Professionals
• Law Professionals
• High Tech Professionals
• HR Professionals
• Senior Vice President
• Vice President
• Executive Director
• Managing Director
• Regional Vice President
• Area Supervisor
• Managers
SPEAKER
Paul Byrne is a senior partner and trainer
with Mackay Byrne Group; he is also a professor of communication skills in
Ottawa, Ontario. He has 14+ years of professional experience.
Use Promo Code XMSNY19 and get flat 20% discount on
all purchases.
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