Success Story
St. Luke’s University Health Network Delivered Consistent Execution Across Fundraising and Community Events
St. Luke’s University Health Network (SLUHN)
Industry:
Healthcare
About:
St. Luke’s University Health Network (SLUHN) is a leading healthcare provider delivering medical services, community programs, and fundraising initiatives across its network.
Event Type:
Leadership Conference / Internal Corporate Events
Most Loved Features:
Event Website Builder, Import Attendees Module, White-Labeled Emails
Challenges
St. Luke’s University Health Network (SLUHN) organizes a range of in-person events that bring together healthcare professionals, sponsors, attendees, and internal teams, where execution directly impacts brand credibility and community trust.
As attendance and participation expectations increased, maintaining consistency across ticketing, attendee data, communication, and onsite workflows required tighter coordination. Events varied in format and audience, but expectations for a professional, branded experience remained constant.
Key challenges included
- Large-scale participation increased pressure on ticketing and registration accuracy
- Disconnected attendee records resulted in data inconsistencies and delayed updates
- Variations in event websites and communication workflows reduced brand consistency
- Frequent attendee communication increased dependency on manual email coordination
- Onsite badging and check-in operations introduced risk of delays and inconsistent entry experience
- Lack of CRM integration required manual data transfer and slowed post-event reconciliation
Solutions
Eventcombo gave SLUHN the reliability to run every event with the same level of consistency and control, regardless of format or audience.
Key features included
- Website Builder: Fully white-labeled event pages were built for each program, giving teams a consistent, branded experience without rebuilding event structures each time.
- Registration Management: Registration forms were structured per event, capturing attendee information accurately and consistently across every program.
- Attendee Management: Attendee data was centralized into a single system, improving accuracy and eliminating inconsistencies across events.
- Import Attendees Module: Bulk attendee uploads with flexible formatting reduced setup time and minimized data handling errors.
- Email Marketing Engine: Automated and standardized communication went out through domain-masked emails, ensuring invitations and updates were delivered consistently under SLUHN’s own branding without reliance on manual processes.
- Badging and EntryPilot Kiosk App: Real-time check-in and badge printing reduced wait times and maintained a smooth, professional entry experience onsite.
- Agenda Management: Event schedules were organized in a clear, structured format, improving visibility for attendees and reducing confusion during the event.
- Reporting and Analytics: Structured reporting aligned event data for integration with systems such as Blackbaud, reducing post-event reconciliation effort.
Results
Here's what they achieved
100% consistent branding maintained across every event.
Attendee data accuracy improved with less manual effort across registration and communication.
Onsite check-in and badging streamlined, improving the attendee experience.
Post-event reconciliation simplified through CRM-ready reporting.
Event Flow
Summary
Experience Seamless Event Management
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