F216
Challenges
Sharp HealthCare delivers a broad range of patient-facing classes and support programs, including prenatal education, counseling sessions, and wellness gatherings. These programs run across locations, formats, and languages, and are designed to remain accessible and easy for patients and families to join.
With programs varying by language, format, and audience, maintaining consistent registration, communication, and attendance tracking created administrative strain while requiring a seamless patient experience.
Key challenges included
- Fragmented registration workflows across recurring consumer programs resulted in inconsistent participant data and added administrative effort.
- Risk of patient friction during data collection at sign-up reduced accessibility and increased the likelihood of incomplete registrations.
- Inconsistent communication across sessions and participant cohorts created coordination gaps and uneven participant engagement.
- Repeated manual setup for recurring program instances increased operational workload.
- Dispersed attendance and participation data across programs limited consolidated reporting and oversight.
Solutions
Eventcombo centralized Sharp HealthCare’s consumer event operations within a single platform, maintaining clarity and consistency while keeping the experience simple for participants and efficient for staff.
Key features included
- Customized Event Websites: Consolidated independently managed program pages into standardized, but unique event websites for all programs, preserving consistent presentation across locations and formats without overlap or coordination gaps.
- Registration and Participant Management: Centralized participant registrations through customized forms, eliminating dispersed and manual tracking while ensuring complete and consistent records across recurring sessions.
- Automated Participant Communications: Standardized confirmation and reminder emails across programs, removing manual follow-ups by staff and maintaining consistent, timely communication across sessions and participant cohorts.
- Centralized Reporting and Daily Visibility: Consolidated registration and attendance tracking into a single reporting system, enabling automated daily reports with program-specific insights for individual program managers and supporting ongoing program oversight and planning.
- Open API for Data and Event Integration: Integrated attendee-level and event-level APIs to publish and promote programs directly on Sharp HealthCare’s website while synchronizing participant and program data across systems.
Results
Here's what they achieved
Standardized registration and communication workflows across recurring patient programs.
Reduced manual configuration requirements for repeat program instances.
Centralized attendance and participation reporting within one system.
Maintained consistent program delivery across locations and formats.
Event Flow
Summary
