Success Story
CBRE Simplified Multi-Venue Booking and Operations with a Dedicated Venue Management Platform
CBRE
Industry:
Real Estate / Facility Management
About:
CBRE is a global commercial real estate services and investment firm that manages facilities, workplaces, and venues across multiple locations.
Event Type:
Venue Management (Internal & Client Bookings)
Most Loved Features:
Booking Calendar, Approval Workflows, Invoice Management
Technology Used
Challenges
CBRE required a scalable solution to manage multiple venues, each with several rooms and diverse booking requirements. They needed a system that could streamline booking requests, reduce manual oversight, and ensure accurate tracking across teams.
The complexity extended beyond basic room scheduling. They also needed to manage approvals, integrate catering and AV services, handle invoices, and send targeted notifications to staff and clients. A centralized platform was essential to consolidate these functions while maintaining flexibility across different venues.
Key challenges included
- Lack of a centralized booking system across venues and rooms created scheduling conflicts and fragmented reservation records.
- Absence of structured approval workflows for booking requests created risk of unauthorized reservations and inconsistent booking oversight.
- Separate coordination of catering, AV, and concierge services created risk of incomplete service arrangements for venue bookings.
- Manual invoice creation and editing created administrative workload and risk of financial documentation errors.
- Inconsistent notification processes across venues created risk of missed updates for staff and clients.
- Limited visibility into venue bookings across teams reduced scheduling clarity and operational coordination.
Solutions
Eventcombo’s comprehensive venue management software equipped CBRE with a fully integrated platform to simplify multi-venue management within a single controlled system.
Key features included
- Structured Booking Requests: Standardized booking forms captured complete reservation information for each venue and room, ensuring consistent request details and reducing scheduling errors.
- Approval Workflows: Custom booking statuses and approval routing enabled managers to review, approve, and track every reservation request, maintaining operational oversight across venues.
- Centralized Booking Calendar: A shared internal calendar displayed all venue and room reservations in one place, allowing teams to coordinate schedules and avoid booking conflicts.
- Integrated Service Add-Ons: Catering, AV, and concierge services were added directly to booking requests, allowing service requirements to remain connected to the reservation without external coordination.
- Invoice Management: Built-in invoice creation, editing, and downloadable PDF invoices simplified financial tracking and reduced manual administrative work.
- Automated Notifications: Custom venue-level notifications delivered booking updates and confirmations to staff and clients, ensuring consistent communication throughout the reservation lifecycle.
Results
Here's what they achieved
Centralized control across multiple venues and rooms, giving teams clear visibility into bookings and improving resource coordination.
Faster and more reliable booking management through structured approval workflows and real-time status tracking.
Stronger client experience through integrated service requests and timely booking notifications.
Simplified financial operations with automated invoice creation, editing, and downloadable documentation.
Event Flow
Summary
Experience Seamless Event Management
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