Ticket Purchase FAQ

Ticket Purchase FAQ | Event Manager Policy

 



Ticket Buying Process

How do you send the tickets to me?
At the completion of your transaction, Eventcombo.com will provide you with an E-Ticket receipt. You will need to show a digital or printed copy of this E-Ticket along with your Photo ID to collect your tickets at the venue. Please do carry a Photo ID along with you to the event to assure your admission and the admission of your guests.
Unless otherwise noted, the E-Tickets are used as "Will Call" ticket purchases and you receive your actual physical tickets (and seat assignments) at the event box office itself.

What forms of payment can I use to purchase tickets?
We accept Visa, MasterCard and Discover. For security purposes, we are unable to accept personal checks, money orders or cash.

Since I am typing in personal information while buying the ticket I am worried about security. Is your process secure against abuse?
All transactions on Eventcombo.com take place in 128-bit encryption supported by Geotrust, Inc. So you are completely protected from abuse. Shopping on Eventcombo.com is just as safe as shopping on Amazon.com or any other trusted e-commerce site.

What is the CVV Number?
Card Verification Value code. CVV is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a card holder to enter the CVV number in at transaction time to verify that the card is on hand. The CVV code is a security feature for "card not present" transactions (e.g., Internet transactions), and now appears on most (but not all) major credit and debit cards. This new feature is a three or four digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself.

The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major cards. (VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.)

The back panel of most Visa/MasterCard cards contain the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, we now require the 3 or 4 digit code on the back of your credit card. When you submit your credit card information your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate.

Where is the CVV Number?
This number is printed on the back of your credit cards, around the signature area. It is the last 3 digits AFTER the credit card number in the signature area of the card.

Ticket Prices Explained

Ticket prices are based on the following:

Face Value of a Ticket: Promoter, venue, or artist determines the face value of a ticket. Eventcombo.com does not determine the face value of tickets.

Service Fees: Eventcombo.com's service fees cover the cost to fulfill your ticket request when you purchase the tickets online. This charge includes services like accepting your order, processing it and fulfilling it. It is applied to an entire order. Both the venue or promoter and Eventcombo.com determine the charge on an event-by-event basis. In almost all cases, additional delivery prices may be charged based on the delivery method that you choose.

Customer Service

I got to the ticket purchase order confirmation screen, but I did not get a confirmation e-mail. Did my sale go through?
Yes, if the confirmation page came up WITH AN ORDER NUMBER your sale was completed. If you did not get the confirmation e-mail, you may have inadvertently made a typo when entering your email address or your e-mail program may have filtered the confirmation e-mail into a "junk", "bulk", or "trash" folder. It all depends on the settings of your e-mail program. If the email address is right, you should receive a confirmation e-mail within a few seconds after placing the order. If you do not receive a confirmation e-mail and YOU HAVE AN ORDER NUMBER, you may Contact Us.

Who handles refunds?
The decision of whether or not to allow refunds is made completely and solely by the venue or promoter. Eventcombo.com assumes no responsibility for making any such decision, and will have no responsibility to issue refunds. However, if a refund is issued, then it will be Eventcombo.com who will process refunds for those tickets sold through our website. Please note that delivery prices and certain other service fees associated with a ticket order will not be refunded. Please see our Terms and Conditions for more details.

I bought a ticket yesterday. I used my friend's credit card to buy the tickets and used his name instead of mine, but he will not be coming to the show. Can you please change it to my name?
We are sorry, but we cannot make this kind of change once a transaction has been processed. We urge you to provide correct and accurate information while buying tickets on Eventcombo.com. We suggest that you contact the organizer of the event regarding this matter. Contact details are available on the event page for the specific event. We also do our best to help you when this happens.

I bought a ticket yesterday. But I don't think I can make it to the show.

How do I cancel my order? OR I bought a ticket for an event but I am not sure whether I will be able to make it to the event. Will I get a refund? Can I give this ticket to my family member or friend who is interested in attending the event?
All tickets are non-refundable and non-transferable. Unfortunately, Eventcombo.com is not authorized to refund any customers without permission and approval from the event organizer. Please contact the event organizer regarding this matter. Contact details are available on the event page for the specific event. If you still wish to have us help you, please do Contact Us directly after having already contacted the event organizer.

How are cancellations, postponements and artist venue changes handled?
Eventcombo.com sells tickets on behalf of the event organizer. Unfortunately, Eventcombo.com is not authorized to refund any customers without permission and approval from the event organizer. Once we get the request/authorization from the organizer to process a refund, customers expected to attend the organizer's event will be given an immediate refund. Customers should expect the changes in their credit card statements within 4 to 5 business days from the refunded date.

I've been charged more than once! I could not place an order, but my Credit Card still shows a charge, how come?
If you did not receive an Order # or confirmation of any type for your purchase then your order did not go through. Most Credit Card companies will still place a hold on your account in the amount of the transaction you attempted to purchase even if that purchase was unsuccessful for security purposes. If you could not place a successful order for tickets but you still see a charge on your Credit Card as pending, please give it 5-7 business days to clear completely. You will know that this is not a permanent charge because it will appear as a PENDING transaction. If it still does not clear, please Contact Us.
Additional Information: When using a debit card, please be aware that your financial institution may place a hold on your account REGARDLESS OF YOUR ORDER GOING THROUGH OR NOT. Eventcombo.com is not responsible for placing or removing debit holds. Please contact your financial institution if you would like more information.

I read all of the FAQ's about purchasing tickets on-line, but I still need some help. Who do I contact?
Eventcombo.com Customer Care is available to assist you Monday-Friday 10:00AM to 7:00PM EST. You can reach us by clicking here.

Seating for Concerts, how does it work?

You have purchased "Will Call" tickets, as is stated on your E-Ticket Confirmation/Receipt.

If there is a mailing option available and you elected to receive the tickets via mail, then you will receive the physical tickets at your billing address.

If there was NO mailing option and/or you did NOT elect the mailing option, then this means your tickets and SEATS WILL BE ASSIGNED BY THE EVENT ORGANIZER and made available to you on the day of the show for pick up once you present your E-Ticket & Photo ID at the event box office/will call booth.

Eventcombo.com sells "Will Call" tickets because they are the most affordable method of buying tickets for you, our customer.

When you buy tickets from an outlet such as Ticketmaster, where you can choose your seating at the time of purchase, you pay a heavy premium cost for that.

When you buy tickets from us, you are guaranteed your attendance to the event at the level that you purchased.

Seating is assigned by the event organizer on a first come, first serve basis (from the time of your purchase). This is the fairest and cheapest way to buy tickets and we are very proud to be able to deliver this service to you at the very lowest cost.

I read all of the FAQ's about purchasing tickets on-line, but I still need some help. Who do I contact?
Eventcombo.com Customer Care is available to assist you Monday-Friday 10:00AM to 7:00PM EST. You can reach us by clicking here.

Donation Making Process

What happens when I make a donation?
Eventcombo.com will send you an e-receipt of your donation so you will have a record of your donation. In certain cases, your donation(s) may be tax deductible. It is important for you to look into this directly with the organization or cause that you are donating to.

What forms of payment can I use to make donations?
We accept all four major credit cards, Visa, MasterCard, AMEX, and Discover. For security purposes, we are unable to accept personal checks, money orders or cash.

Since I am typing in personal information while making the donation, I am worried about security. Is your process secure against abuse?
All transactions on Eventcombo.com take place in 128-bit encryption supported by Geotrust, Inc. So you are completely protected from abuse. Making donations or Shopping on Eventcombo.com is just as safe as shopping on Amazon.com or any other trusted e-commerce site.

What is the CVV Number?
Card Verification Value code. CVV is a new authentication procedure established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a card holder to enter the CVV number in at transaction time to verify that the card is on hand. The CVV code is a security feature for "card not present" transactions (e.g., Internet transactions), and now appears on most (but not all) major credit and debit cards. This new feature is a three or four digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself.

The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major cards. (VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.)

The back panel of most Visa/MasterCard cards contain the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, we now require the 3 or 4 digit code on the back of your credit card. When you submit your credit card information your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate.

Where is the CVV Number?
This number is printed on the back of your credit cards, around the signature area. It is the last 3 digits AFTER the credit card number in the signature area of the card.

Donation Values Explained

Donation values are based on the following:

Face Value of a Donation: Organizations, non-profit charities, causes, community initiatives or certain agendas determine the face value of a donation. Eventcombo.com does not determine the face value of a donation.

Service Fees: Eventcombo.com's service fees cover the cost to fulfill your donation online. This charge includes services like accepting your donation, processing it and fulfilling it. It is applied to an entire donation. Both the organization, non-profit charity, cause or community initiative and Eventcombo.com determine the charge.

Customer Service

Will I get a tax-deduction?
If the organization or charitable cause you have donated to meets the requirements, then yes, you may receive a tax-deduction. To confirm this for your specific donation, we strongly suggest you contact the organization or cause that you are donating to directly. If you need to get their contact information, you may Contact Us and we will provide it to you.

I got to the donation confirmation screen, but I did not get a confirmation e-mail. Did my donation go through?
Yes, if the confirmation page came up your donation was completed. If you did not get the confirmation e-mail, you may have inadvertently made a typo when entering your email address or your e-mail program may have filtered the confirmation e-mail into a "junk", "bulk", or "trash" folder. It all depends on the settings of your e-mail program. If the email address is right, you should receive a confirmation e-mail within two hours after making the donation. If you do not receive a confirmation e-mail, you may Contact Us.

Who handles refunds?
All donations are final and there are no refunds. The decision of whether or not to allow refunds is made completely and solely by the organization that the donation was made to. Eventcombo.com assumes no responsibility for making any such decision, and will have no responsibility to issue refunds. However, if a refund is issued, then it will be Eventcombo.com who will process refunds for those donations made through our website. Please see our Terms and Conditions for more details.

I read all of the FAQ's about making donations on-line, but I still need some help. Who do I contact?
Eventcombo.com Customer Care is available to assist you Monday-Friday 10:00AM to 7:00PM EST. You can reach us by clicking here.



Event Manager and Event Ticket Policy:
The following are the terms and conditions under which Eventcombo.com is providing the ticketing service and under which this website is to be used.

Introduction and Definitions: Eventcombo.com Event Manager is the on-line service operated by Eventcombo, Inc., a New Jersey corporation with its principal place of business in Riverdale (the "Company"), on the World Wide Web of the Internet, consisting of ticketing services, ticketing resources, and related content provided by the Company, and by third parties. "Subscriber" means every person who establishes a connection for access to and use of Eventcombo.com.

Agreement with Terms and Conditions: This Agreement sets forth the terms and conditions that apply to use of Eventcombo.com by Subscriber. By using Eventcombo.com, Subscriber agrees to comply with all of the terms and conditions hereof.

Changes in Terms and Conditions: The Company has the right to change or discontinue any aspect or feature of Eventcombo.com, including, but not limited to, content, hours of availability, and equipment needed for access or use, at any time. The Company has the right to change or modify the terms and conditions applicable to Subscriber's use of Eventcombo.com, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on Eventcombo.com, or by electronic or conventional mail, or by any other means. Any use of Eventcombo.com by Subscriber subsequent to such notice shall be deemed to constitute acceptance by Subscriber of such changes, modifications or additions.

Ticketing: Eventcombo.com sells tickets on behalf of promoters, teams, bands and venues which means Eventcombo.com does not set the ticket prices or determine seating locations. All ticket sales are final and no exchanges or refunds are allowed after a purchase has been made. Where tickets are mailed to the Subscriber, neither the client nor Eventcombo.com will replace lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. Where "Ticket Delivery" feature is available and chosen, please allow enough time for the delivery of your ticket order. If you have selected delivery by mail, please allow at least fourteen business days after your order is placed to receive your tickets. For express delivery allow at least 2 business days. These are approximate times, and Eventcombo.com is not responsible for deliveries that take longer. Will call orders can be processed up to the day of the event. Where "Will Call" feature is available and chosen, the Subscriber must show proof of identification and a printed copy of the electronic receipt to receive the actual ticket. Occasionally, events are cancelled, delayed or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, delayed or postponed for any reason please contact the organizer for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Eventcombo.com assumes no responsibility for such refunds and processes refunds only as instructed by the event organizer. Eventcombo.com will send a confirmation of the order for tickets via email to the subscriber upon successful processing of the order. It is the responsibility of the Subscriber to ensure that the email address provided is correct and accurate.

There are absolutely No Refunds or Exchanges or Transfers for Event and Movie ticket purchases. You purchase event and movie tickets at your own discretion. If you encounter any problems with your ticket purchase, you must resolve the matter directly with the event or movie theater management. If the event or movie theater management instructs us to refund or exchange your ticket purchase, only then can we process such a request.

For Print Out Tickets: If you are purchasing more than 1 ticket, you must be present at the box office along with your guests for entry. Your guests will not be allowed entry if you are not physically present with them to present the order receipt and your ID.

ALL TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERABLE. THE PERSON WHOSE NAME THE TICKET IS ISSUED IN, MUST ALSO BE PRESENT AT THE DOOR ALONG WITH A VALID PHOTO ID. PLEASE NOTE THAT YOU WILL HAVE TO TAKE A PRINT OUT OF THE ORDER RECEIPT AND SHOW IT AT THE VENUE. ANY FAILURE TO DO THIS, MAY RESULT IN THE DENIAL OF YOUR ADMISSION, WHICH WE ARE NOT RESPONSIBLE FOR.
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Last Updated: August 3, 2016